cancel
Showing results for 
Search instead for 
Did you mean: 
sreve1156
Level 1
5 4 0 0
Message 1 of 10
689
Flag Post

Solved!

My mouse won't wake my computer

HP Recommended
all in one
Microsoft Windows 10 (64-bit)

my mouse won't wake my computer

 

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 2 of 10
Flag Post
HP Recommended

@sreve1156,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the mouse is not waking up the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer waking up using the keyboard?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

To start, go to Control Panel and click on Mouse. If you are in category view, click on Hardware and Sound and then click on Mouse under Devices and Printers.
mouse settings

In the Mouse Properties window, click on the Hardware tab and select your mouse from the list of devices. Normally, there will only be one mouse listed here, but that will depend on the hardware you have connected to your computer. When you have selected your mouse from the list, click the Properties button.

mouse properties

In the second Properties window for your mouse, click on the Change Settings button on the General tab.

second mouse properties

Finally, click the Power Management tab and check the Allow This Device to Wake the Computer box. Click the OK button and click OK on all the other open windows too. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

0 Kudos
9 REPLIES 9
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 2 of 10
Flag Post
HP Recommended

@sreve1156,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the mouse is not waking up the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Is the computer waking up using the keyboard?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

To start, go to Control Panel and click on Mouse. If you are in category view, click on Hardware and Sound and then click on Mouse under Devices and Printers.
mouse settings

In the Mouse Properties window, click on the Hardware tab and select your mouse from the list of devices. Normally, there will only be one mouse listed here, but that will depend on the hardware you have connected to your computer. When you have selected your mouse from the list, click the Properties button.

mouse properties

In the second Properties window for your mouse, click on the Change Settings button on the General tab.

second mouse properties

Finally, click the Power Management tab and check the Allow This Device to Wake the Computer box. Click the OK button and click OK on all the other open windows too. 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

0 Kudos
sreve1156
Author
Level 1
5 4 0 0
Message 3 of 10
Flag Post
HP Recommended

no that didn't work . Keyboard won't wake it either  

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 4 of 10
Flag Post
HP Recommended

@sreve1156 I suggest you make a few changes to the way sleep mode works under power options:

  • Change - "Put the computer to sleep" to preferred time,
  • And Change - "Turn off the monitor" to never.

If the issue persists, try the below steps:

Disabling the hybrid sleep, followed by updating all available Windows updates and the BIOS update from the HP website, please follow the below steps to disable the hybrid sleep after performing a hard reset on the device should help resolve the issue.

  1. In Windows, search for and open Control panel.

  2. Make sure the View by setting is set to Category, and then click Hardware and Sound.

  3. Click Power Options.

  4. Click Change plan settings for the power plan that is selected.

    Changing  the plan settings

  5. Click Change advanced power settings.

    Clicking Change advanced power settings

  6. Expand Sleep, and then expand Allow hybrid sleep.

  7. Select Off from the On battery drop-down menu, and then select Off from the Plugged in drop-down menu.

    Selecting Off in the On battery drop-down menu
     

  8. Click OK.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & FOLLOW THE STEPS UNDER - The computer does not wake up from sleep or hibernate mode.

(By the end of this article all the issues should be resolved)

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

sreve1156
Author
Level 1
5 4 0 0
Message 5 of 10
Flag Post
HP Recommended

Thank you for this solution, sorry but I gave credit to the wrong agent.

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 6 of 10
Flag Post
HP Recommended

@sreve1156,

 

Perfect, I am really glad to hear that and I will get the solution changed to the correct engineer.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
sreve1156
Author
Level 1
5 4 0 0
Message 7 of 10
Flag Post
HP Recommended

started doing it again, sometimes it wakes sometimes it doesn't

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 8 of 10
Flag Post
HP Recommended

@sreve1156 

 

Thank you for the update.

 

In that case, I would suggest you perform the system reset and check for the issue.

 

Have a nice day!!

 

 

0 Kudos
sreve1156
Author
Level 1
5 4 0 0
Message 9 of 10
Flag Post
HP Recommended

performed reset, still won't wake sometimes

 

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,592
Message 10 of 10
Flag Post
HP Recommended

@sreve1156 

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation