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Arushag1
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My printer gave msg. To remove paper stuck. I did and it still says the same

HP Recommended
HP Office Jet 5258

HP OfficeJet 5258 Printer

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Jay_G24
HP Support Agent
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Hi @Arushag1,

 

I'd like to help.

 

Try the steps below -

 

1.Clear jammed paper from the printer

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

 

  • Clear jammed paper from the input tray area

  • Clear jammed paper from the ink cartridge access area

  • Clear jammed paper from the automatic document feeder

2, Make sure the carriage moves freely- 

Make sure the carriage moves freely across the width of the printer.

 

3. Use an automated tool to clean ink smears-

Make sure the carriage moves freely across the width of the printer.

4. Clean the paper feed rollers-

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

  • Clean the rollers inside the ink cartridge access area
  • Clean the rollers underneath the printer

  • Clean the rollers in the ADF

5 .Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

 

Refer to -A 'Paper Jam' Error

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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