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EvieJane
Level 1
7 5 0 3
Message 1 of 4
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My screen saver does not work

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Microsoft Windows 10 (64-bit)

My screen saver does not work. I tried the suggestions the virtual agent gave me but nothing helped.

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@EvieJane Welcome to HP Community!

 

I understand you have an issue screen saver.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please provide the product number and operating system you are running on your PC to assist you better.

 

Try a few steps recommended below.

 

1. Click starts > settings > system

2. Left side menu click > Power and Sleep.

3. Scroll down click > Additional Power Settings.

4. Left menu. For each of these Click > 'Choose what the power buttons do' and Click > 'Choose what closing the lid does'. Make these changes [battery and plugged in]:

When I press the power button ~ Hibernate.

When I Press the sleep button ~ Turn Off the Display.

When I close the Lid ~ Sleep.

Now return to 3 above > Additional Power Settings and continue:

5. Look for 'Plan shown on the battery meter' and a highlighted circle. Yours could be 'Automatic balances or balances[recommended]. If your computer is highlighted [example DELL] use that option.

6. Adjacent your choice click 'Change Plan Setting'

7 On next screen click 'Change advanced power settings'

8. A new menu appears. Move down and click > Power Button & Lid

9. Go down the menu and make these changes [battery and plugged in];

 

Lid close .... change to 'Sleep' for both options.

Power Button ... change to 'Hibernate' for both options

Sleep Button ... change to 'Turn Off the display'.

 

Also, try updating the BIOS and chipset drivers on your PC and check if it helps.

 

Link to update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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EvieJane
Author
Level 1
7 5 0 3
Message 3 of 4
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I have applied these settings. I will let you know if they work. Thank you!

 

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 4 of 4
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@EvieJane

 

Thank you for the information.

 

If you have any concerns. Please get back to us. We will assist you.

 

Have a nice day!!

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