cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Jackee888
New member
3 2 0 0
Message 1 of 5
386
Flag Post

My touch screen doesn't work

HP Recommended
Pavilion 27-a240se
Microsoft Windows 10 (64-bit)

My touch screen used to work, but no longer does. I am not sure when it stopped working, and have attempted many troubleshooting steps that were unsuccessful. The touch screen driver is missing, not hidden, and not sure how to get it back.

4 REPLIES 4
KrazyToad
Retired
Retired
22,744 19,097 1,374 1,297
Message 2 of 5
Flag Post
HP Recommended

@jackee**bleep**

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Jackee888
Author
New member
3 2 0 0
Message 3 of 5
Flag Post
HP Recommended

I downloaded and ran the HP Support Assistant from the link, but there are no updates available. Also, I did verify windows is up to date.

Was this reply helpful? Yes No
KrazyToad
Retired
Retired
22,744 19,097 1,374 1,297
Message 4 of 5
Flag Post
HP Recommended

Please try a Reset and let me know if that helps

 

Link: https://support.hp.com/in-en/document/c04742289

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Jackee888
Author
New member
3 2 0 0
Message 5 of 5
Flag Post
HP Recommended

This did not solve the issue.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation