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‎01-27-2021 08:51 PM - last edited on ‎01-29-2021 10:59 AM by Retired

HP Recommended
Product: 22-df0023w

So here's the story, for Christmas I bought my wife the brand new 22 in all-in-one touch screen computer for over $500 and just the other night one of my ceiling fan blades in my bedroom came sailing off, and ended up hitting the corner of the computer destroying the screen and devastating my wife. this is not my first rodeo in replacing computer screens, but I am having a major issue tracking down a screen to replace the one that got destroyed. I am desperate my wife is a teacher and has been relying on this computer to do her work, and I'm afraid I'm going to have to dish out another $500, because I can't even find a replacement. can anyone please help me? here's the info that I have from the computer. the serial number is [Personal Information Removed]and the product number is 22-df0023w my real question is can I buy an original from HP without having to spend $500 please help thank you for your time.

1 REPLY 1

‎01-30-2021 10:31 AM

HP Recommended

@Awarman86

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the replacement display service options. 
​​​​​​HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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