• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎07-24-2020 05:03 PM

HP Recommended
Product: HP TouchSmart 610-1280 PC
Operating System: Microsoft Windows 7 (64-bit)

I lost my power supply and connecting cable when I moved.  I would like to order another one but am not positive of the part number.

 

Please help!  

 

🙂

 

Matt

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-24-2020 06:03 PM

HP Recommended

Hi, Matt:

 

The parts list for your model is at the link below.

 

https://partsurfer.hp.com/Search.aspx?searchText=QB912AV

 

You need both the power supply and the power cord that goes from the wall socket to the power supply.

 

As you can see from the list, the power supply is no longer available from HP.

 

What I suggest you do and I have taken the liberty of searching for you by the power supply part number, is to buy a used but tested and working power supply/cord on eBay.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=641514-001&_sacat=0&_sop=15

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-24-2020 06:03 PM

HP Recommended

Hi, Matt:

 

The parts list for your model is at the link below.

 

https://partsurfer.hp.com/Search.aspx?searchText=QB912AV

 

You need both the power supply and the power cord that goes from the wall socket to the power supply.

 

As you can see from the list, the power supply is no longer available from HP.

 

What I suggest you do and I have taken the liberty of searching for you by the power supply part number, is to buy a used but tested and working power supply/cord on eBay.

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=641514-001&_sacat=0&_sop=15

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.