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New HP EliteDisplay E24d G4 23.8" Monitor webcam not working

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HP EliteDisplay E24d G4 23.8" Monitor
Microsoft Windows 10 (64-bit)

New HP EliteDisplay E24d G4 23.8" Monitor webcam not working. Open camera app to error message;

 

webcam.jpg

 

This is a replacement monitor supplied by HP to replace my original 2-month old monitor that had the exact same error.

In device manager there is no camera listed under Camera or Imaging Devices.

I have plugged the monitor to my desktop using the HDMI cable.

 

Has anyone had this issue before and have any ideas how to fix.  Most online issues seem related to laptop but not desktop issues.

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HP Support Agent
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Hi @Hoops181

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Hi Asmita, sorry, can you please resend me your  private message as it appears it ended up in my spam folder and was automatically deleted!

 

Thanks

 

Shane

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HP Support Agent
HP Support Agent
14,399 14,401 1,407 1,634
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Sure @Hoops181

Asmita
I am an HP Employee

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation