cancel
Showing results for 
Search instead for 
Did you mean: 
GOGGS
Level 1
7 3 0 0
Message 1 of 4
200
Flag Post

New HP monitor not detected by HP Support Assistant

HP Recommended
HP Monitor V214a
Microsoft Windows 10 (64-bit)

I have a second HP monitor now linked to my desktop PC via DVDI cable but HP Support Assistant does not detect this as a new device. I tried adding it manually but HP Support Assistant did not like the long product number, around 15 characters. Should a second monitor be recognised as a new device and how do I add this.

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
31,960 31,665 2,905 10,630
Message 2 of 4
Flag Post
HP Recommended

@GOGGS 

 

Unless something has changed very recently,

HP Support Assistant allows you to add "other" computers and printers.

 

Devices like monitors (regardless of brand), phones, external disks cannot be added.

 

 

References

 

HP Support Assistant

 

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

HP Support Assistant

 

Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

 

  • After download:  If you have ‘Admin’ control, highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in

Help and Troubleshooting for HPSA

 

READ:  Get help and Learn about the HPSA software

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant - Windows 8.x and Windows 10

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

0 Kudos
GOGGS
Author
Level 1
7 3 0 0
Message 3 of 4
Flag Post
HP Recommended

I managed to add the new monitor manually by entering the serial number and product number. The product number on the back of the monitor was very long and similar in parts. I found a product number on the box matching the second part of the number on the back of the monitor. When using this HP Assistant has fully identified the new product.

0 Kudos
Dragon-Fur
Level 16
Level 16
31,960 31,665 2,905 10,630
Message 4 of 4
Flag Post
HP Recommended

@GOGGS 

 

Well, there you go - done and done.

 

Excellent.

 

Thanks for posting back.

 



Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.



Dragon-Fur

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation