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DL733
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New pc screen has a small circle that responds with a menu when touched. Can it be removed?

HP Recommended
All in One Touch Screen PC
Microsoft Windows 10 (64-bit)

Just purchased online an All in One Touch screen desktop computer.  Works fine but has a small circle (size of fingertip) carved into or maybe pasted onto middle of acreen.  Cannot find out the name or purpose of this small circle and if it can be removed.  When pressed it generates a menu; but it is really distracting,  One tech at HP support says it doesn't belong there another says it maye related to ebooks and can be removed for about $70.    Anyone have any information?

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Echo_Lake
HP Support Agent
HP Support Agent
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HP Recommended

@DL733
Thank you for posting on the HP Support Community.

 

I understand the difficulty with the problem. Don't worry as I'll be glad to help,
I have a few troubleshooting steps in order to isolate the issue. 

Step 1: Connect PC to an external monitor using VGA/HDMI cable and check if you're able to view the content on another monitor.
If the issue appears. If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen

Step 2: Boot to BIOS:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press the F10 key repeatedly, about once every second.
  • Check if the issue appears on the BIOS. If the issue appears in bios, its hardware related issue. 
    ​​​​​​​I would request you to contact our Support and our Support Engineers should be able to check the available service options for your product.

HP Support can be reached by clicking on the following link:

  • Click on this link – www.hp.com/contacthp/
  • Select the product type.
  • Enter the serial number of your device or select let HP detect your product option.
  • Select the country from the drop-down.
  • You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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