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- HP Community
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- No Repair of HP 24FMWA Screen

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12-06-2022 01:42 AM
Hi,
I have purchased HP Monitor 24FMWA on 1st DEC and The product got delivered to me on 4th DEC. While setting up the product It fell and the screen is now having a crack. I have not used the product and while raising the issue with HP support team, I have been informed that the product can not be repaired because any screen damage for a monitor are not replaceable. I procured it from Amazon and I was not instructed for any HP Protection package which I could have bought. Now I have not used the product and I have spent 14000 Rs on this product which is not repairable. What is the next step forward, I would like to know.
12-06-2022 05:40 AM
I do not work for HP, so cannot say what HP will actually do, but it sounds like your only recourse is to try with Amazon. A broken screen on a monitor solution is probably to replace the whole monitor.
I'm not an HP employee.
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