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Mikeems911
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Message 1 of 4
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No brightness adjustability for HP ENVY 23?

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ENVY 23
Microsoft Windows 10 (64-bit)

I do not have the ability to adjust the brightness of my screen. I need to make my screen brighter.

ENVY 23 touch smart

Windows 10 home version 1903

3 REPLIES 3
Riddle_Decipher
HP Support Agent
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Message 2 of 4
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@Mikeems911 Have you attempted to enable the generic PnP monitor after the update was installed?

 

If you haven't, here's what you need to do:

 

1) Search for Device Manager in Start Menu
2) Expand the Monitors section
3) Right click on PnP Monitor (Standard) 

4) Update Driver and Click "Browse my computer for driver software"
5) Click "Let me pick from a list of available drivers on my computer"

6) Under show compatible hardware, choose "Generic PnP Monitor"
4) Click on Next and you are good!

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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murff34
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Message 3 of 4
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This didn't help as I already have "Generic PnP monitor chosen...I have an Envy 23 Recline TouchSmart, Win10 AIO Intel 440 Graphics...I cannot adjust brightness through the keyboard or graphics properties, I can get by with how it is now but would like it a little brighter, any help would be great.

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Riddle_Decipher
HP Support Agent
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31,166 31,117 2,618 3,994
Message 4 of 4
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@murff34 In that case, please reinstall the graphics card drivers from the device manager and try again,

You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through or caused this issue.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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