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hitesh2494
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No video after windows 10 update

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hp slimline desktop -270-p020il
Microsoft Windows 10 (64-bit)

Hello everyone in this community, after windows 10 2004 update my pc screen freeze with display went black with a continuous noise from speakers, so when i tried to reboot the pc, the monitor was connected to graphic card port, however this time monitor display had a no signal  message, than after removing the gpu when i directly pluged the monitor to the port on motherboard i can see the display so quickly i uninstall  the update of windows 2004 update and was able to boot  the pc, but after inserting gpu there is no signal message again however when i plug the cable from gpu port to to the port on  the motherboard with graphic card still inserterd on the board i am able to see the video output was coming from motherboard port but not from gpu, now my  mobo is   not detecting the graphic card , please help

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The_Fossette
HP Support Agent
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@hitesh2494

 

I reviewed your post and I understand that the graphics card is not getting detected on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Was the graphics card shipped with the computer?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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hitesh2494
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I bought graphic separately, gigabyte gt1030, as it was my only option . 

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The_Fossette
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@hitesh2494

 

Thank you for the information. Did you update the BIOS and the chipset driver?

 

Let me know.

 

Cheers!

The_Fossette
I am an HP Employee

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