03-20-2020 01:49 PM
So yesterday, my Omen 27 fell off of it's stand. It is now a $700 paperweight. The screen is cracked, still functions in all other ways. Can I have this repaired?
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03-23-2020 12:20 PM
@Thadeg I'm afraid the screen cannot be repaired 😞 considering its cracked!
However, It can be replaced 😉
Here's all you need to know:
If the device is covered by an accidental damage protection, there would be no charges to fix the device by replacing all damaged components,
Although, if its not covered by any such extended warranty services, you may replace it on your own using the HP Parts Store, please use the HP Parts Surfer to find the part numbers of the display assembly, If you've already looked for it and couldn't order it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.
P.S: Welcome to HP Community 😉
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Have a great day ahead.
I am an HP Employee
03-25-2020 06:38 PM
@Thadeg Since we don't deal with replacing parts when it comes to monitors, I don't have any details as such, however, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..
I am an HP Employee
04-01-2020 07:03 PM
For anyone wondering or needing to fix your broken monitor, HP isn't going to give you the info on the panel. Asus, Acer, HP, Dell, etc, all use the same panels. The Omen 27 uses the Number:M270DTN01.3 model panel, screwed to a plastic frame and set into HPs molded ABS plastic back with their choice of stand. It is extremely easy to repair yourself and can be taken apart with two screws and some prying around the edge with a spudger or something plastic to not cause damage. These panels are literally available in the 10's of thousands from China, don't fall victim to the scam that is making Americans just buy new things because "We will". We are proving them right in this arena.
04-23-2020 05:09 PM
Thanks for your follow up. I have the same monitor that is basically a giant night light right now. the right side/edge of the screen looks like it had something heavy hit it, but there is not external damage. The graphics in that area look cracked. The rest of the screen is just bright white. I was just about to give up on finding replacement parts when I found your thread. I'm not positive of what is wrong, so I don't know if your fix will work for me, but I'll give it a try. If you have any further input for me, I'm very open to someone with experience. Thanks again.
04-23-2020 08:02 PM
Yeah, it's either the panel itself or a controller inside. Myself, I would do what you're saying, buy the panel and try that first and if that doesn't work, you can find them with broken LCDs or just the controllers on eBay for really cheap. In the end, worst case scenario, you fix your monitor for $200 bucks, still less than any used, in decent condition. Good luck!
04-24-2020 09:43 AM - last edited on 04-24-2020 09:57 AM by kevin-t
Thanks again for the follow up. Could you shoot me the site you received yours from? I've found it (in several places like you said), but there's comfort in knowing someone has had luck with a site I've never used.
[Personal Information Removed]
05-09-2020 11:19 AM
I don't think it's HP's or any manufactuers fault that the screen got cracked.
Laptops are like babies. Don't leave them in a hot carr, don't drop them hit them ,and handle them like they were your baby.
Take care of your stuff.