[Omen 27i] External lighting stopped working right after installing Windows on my newly-built PC

[MisterKrabs]

A month ago, I built myself a new rig with a fresh install of Windows 10 Pro (version 21H2, OS build 19044.2130). Now I've had my HP Omen 27i monitor since May 2020 and it has always operated perfectly... until I finished installing Windows on my new PC. Now none of the external lighting on my monitor will turn on at all. I have factory reset my monitor many times using the monitor's On-Screen Display menu. I then found that the HP Omen Gaming Hub got automatically installed from the MIcrosoft Store after I installed and updated Windows.

I initially uninstalled Omen Gaming Hub and then factory reset my monitor again, but that didn't help. Then I tried factory resetting my monitor after disconnecting all cables except for the power cable- still didn't solve it. Then I tried factory resetting my monitor after hooking it up to my MacBook- still no difference. Then I decided to reinstall the Omen Gaming Hub to see if I could enable the external lighting using that- nope, that didn't help either.

Using the Omen Gaming Hub, I'm able to control literally everything else with the monitor (such as the display color, brightness, contrast, crosshair, etc.) but turning the external lighting on/off with Omen Gaming Hub does nothing to actually turn on my monitor's external lighting.

Windows is fully updated and so are all of my drivers.

I've been banging my head against the wall on this issue for a month now and I'm at a complete loss as to what to try to fix it. Can you please help me resolve this issue?

[MisterKrabs]

Bump.

Is there no one that's available to help me resolve this?

[Nal_NR]

Hi @MisterKrabs,

Welcome to the HP Support Community. 

I understand that you are facing issues with your PC. I'd like to help!

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score.  

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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