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On hp 500-054, DVD player says "no disc in player'"

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Microsoft Windows 8.1 (64-bit)

Using power DVD player says no disc in player when trying to play DVD.

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Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps: 

Step 1: Confirm if the disc is causing the issue

Step 2: Run the Hardware and Devices troubleshooter

Step 3: Test the drive for a hardware failure

Step 4: Check the drive status in Device Manager

Step 5: Enable AutoPlay

Step 6: Restore the PC to an earlier state
Click here: to complete the troubleshooting steps. CD/DVD Drive Cannot Read Discs (Windows 10, 😎


Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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