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01-14-2020 08:58 PM
Product: Envy 2-in-1
Hello! I received an old ENVY 2-in-1 from my sister this Christmas because she couldn’t find the cords to it. I recently received a power cable and tried to turn on the pc, but it made a quiet beep sound and showed a message that read “PC Mode display going to sleep”.
1 REPLY 1
01-17-2020 02:49 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.
- What is the exact model for your computer?
- What is the operating system you are using?
- Are you able to boot to Windows?
- What is the exact issue you are facing?
- Have you performed any troubleshooting steps before posting?
Look forward to hearing from you and you have a great day!
I am an HP Employee
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