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whfd
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Pavilion 23bw Goes Blank and Unresponsive

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Pavilion 23bw
Microsoft Windows 10 (64-bit)

I saw that this was an issue with others in the past on an older post. There was a link to steps to follow to see what the issue is and try to resolve.

What is not the issue: 

Step 1:Power (although I bought it used and I do not think it is the original power cord but I don't think that would cause the issue)

Step 2: Displaying a built-in on-screen message

Step 3: Fixing a bad video connection

 

Then I get to Step 4: Testing the video connection and it gives steps for Windows Vista, XP, 98 and ME.

I'm on Windows 10 so I can't follow those steps.

 

I tried on a different laptop and same result, the monitor stay on for a bit and then goes black and is unresponsive. I pull the power out  and then plug it back in and it comes back.

 

https://support.hp.com/us-en/product/hp-pavilion-25-inch-displays/7274718/model/5304246/document/c01...

 

 

3 REPLIES 3
KrazyToad
HP Support Agent
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@whfd

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since the issue persists with another Notebook, please contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank ypu

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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whfd
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The link does not work.

 

Thanks.

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KrazyToad
HP Support Agent
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@whfd

 

I have sent you a private message with the support number for HP

 

Please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

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