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10-13-2020 07:44 PM
I saw that this was an issue with others in the past on an older post. There was a link to steps to follow to see what the issue is and try to resolve.
What is not the issue:
Step 1:Power (although I bought it used and I do not think it is the original power cord but I don't think that would cause the issue)
Step 2: Displaying a built-in on-screen message
Step 3: Fixing a bad video connection
Then I get to Step 4: Testing the video connection and it gives steps for Windows Vista, XP, 98 and ME.
I'm on Windows 10 so I can't follow those steps.
I tried on a different laptop and same result, the monitor stay on for a bit and then goes black and is unresponsive. I pull the power out and then plug it back in and it comes back.
10-16-2020 10:49 AM
Welcome to HP Community
I have gone through your Post and would like to help
Since the issue persists with another Notebook, please contact HP Support in your region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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