Pavilion 23xi Doesn't Turn On

[danielincanada]

The monitor works when it has powered off for a while and then shows a blank screen in a certain of time. The power cannot be turned off until I unplug the power cord.

[The_Fossette]

@danielincanada,

Welcome to the HP Support Community!

I reviewed your post and I understand that the monitor work after turning it off for a while.

Don’t worry, I assure you I will try my best to get this sorted.

Have you tested the monitor with a different computer?

Meanwhile, I recommend you update the BIOS and the graphics driver on your computer and check if it helps.

If you continue facing the issue, then I recommend you reset the monitor to factory setting by going to the front panel menu on the monitor.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[danielincanada]

I've tried both. reset the monitor and update the everything.

The problem is still there.

I have to unplug the power and wait for a day to be able to use the monitor again. How can I fix this issue?

[The_Fossette]

@danielincanada,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!