Post new question
Pavilion 27xi Dual Monitor Sleep Issue
Replies (13)
Top Student
Posts: 6
Member Since: ‎03-18-2014
Message 11 of 14 (630 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

The monitors in Device Manager were HP Pavilion entries when I started.  I unistalled the drivers and the HP entries went away from device manager.  When both monitors were removed, I rebooted my machine.  Upon reboot the Windows 7 64-bit automatically associated the HP Pavilion Driver to the monitors.  It did not use a generic PnP driver as expected.

Posts: 5,889
Member Since: ‎09-03-2013
Message 12 of 14 (618 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

Hello again szynda,


In Step 6 when I get you to uninstall the drivers you should be prompted to keep the drivers or deleted them as I stated you need to delete them so that when you restart the computer the drivers are not there for the system to use. We can always re-download the drivers and re-install them.


Please re-post the the results. Thank you again for posting on the HP Forums. Have a great day!

Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.

I work on behalf of HP

Find out a bit more about me by checking out my profile!

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter
Honor Student
Posts: 2
Member Since: ‎04-15-2016
Message 13 of 14 (182 Views)

Re: Pavilion 23xi Dual Monitor Sleep Issue

Dual monitor (23xi) one goes to sleep after a few minutes of truning on. I have truned off all power saver set ups and tried changing cables. HP is not able to help but I see the problem is rampant amongst the victims of HP. If HP know the problem is common why cant they send out a solution? Please help....

Honor Student
Posts: 2
Member Since: ‎04-15-2016
Message 14 of 14 (182 Views)

Re: Pavilion 27xi Dual Monitor Sleep Issue

HP should have the Thumbs Down sign too!!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation