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Student
Posts: 1
Member Since: ‎07-28-2016
Message 1 of 2 (37 Views)

Pavillion 23tm touch screen

Operating System: Microsoft Windows 10 (64-bit)
My touch screen stopped working. I updated the driver and now the screen is flashing on and off and I can't do anything to try to roll it back.
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HP Support Agent
Posts: 5,448
Member Since: ‎08-11-2014
Message 2 of 2 (15 Views)

Re: Pavillion 23tm touch screen

 

@Jfozzard

Thank you for joining HP Forums. 

I'll be glad to help you Smiley Happy 

 

As I understand the HP Pavillion 23tm touch screen monitor screen is flashing after the recent driver update,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check if an alternate monitor works?

As it's important to identify if this is an issue with the monitor or the computer you've installed the driver on.

 

While you respond to that, if the screen is flashing or in other words flickering and you can still see the background at times, try the below steps:

  1. Right-click the desktop and click Display settings.

  2. Under Customize your display, at the bottom, click Advanced display settings.

  3. Under Related settings, click Display adapter properties.

  4. Select the Monitor tab.

  5. Under Screen refresh rate, select another refresh rate if available.

  6. Click OK to save the changes.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

 

Let me know how that works out, keep me in the loop and Good luck! Smiley Wink

Riddle_Decipher
I work on behalf of HP

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