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Print screen will not change fro save to pdf

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print screen on desk top stuck on save to pdf will not let me select print to my hp envy 5660 this changed all by its self ?

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HP Recommended



Thanks for reaching out to the HP Support community!


Looks like the print settings may have been changed from the application that you are trying to print.


Let's try these steps:

Step 1: Open the document that you would like to print


Step 2: Try to print the document. 


Step 3: If you get the option to save as PDF, click on 'Change' below the save as PDF option. (Refer to the below picture)





Step 4: Select your HP Printer instead of the PDF.


Step 5: Click on 'Print'



Let me know if this works. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “KudosThumbs Up" on the bottom right to say “Thanks” for helping.


I am an HP Employee

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