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zhulienradev
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Message 1 of 4
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Problem to update to latest amd video drivers

HP Recommended
hp pavilion 690-0067c
Microsoft Windows 10 (64-bit)

Hello people,

I have a question about updating my system to the latest amd video drivers. After updating everything work well until restarting the windows 10 (64bit) v1909, then windows is not booting up. I need to uninstall all video drivers and install the only video driver that I found working amd radeon video drivers v17.7. I tried many drivers from the official amd site but they are not working! Only 17.7 downloaded from HP official site is working. Even when windows update is trying to make updates the windows is crashing. Please help me find solution for this matter.

 Ryzen 7 1700, RX550, 16GB Windows 10 (64) v1909

3 REPLIES 3
asmita6658
HP Support Agent
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Message 2 of 4
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Hi @zhulienradev

 

Welcome to the HP Support Community. I'd be happy to assist you with the update issue. 

 

Please try these steps - 

 

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

 

Step 2 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 3 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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zhulienradev
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Hello Asmita6658,

I was on vacation and that's why I wasn't responding. The thing is that I already tried everything that you offered.

On windows update it is downloading drivers that are not working on that computer. However there is one driver that is working and I am using it right now it's version 17.7 and I installed it with HP support app. My problem is that everytime I need to update using windows update or I need newer version of the video drivers from amd they are not working and the windows won't boot up. 

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asmita6658
HP Support Agent
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@zhulienradev

 

I'd suggest you try re-installing the operating system. Please back-up the data and try these steps -

 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Recovery. 
Note : Back-up all your data as System Recovery will delete everything that you had saved or installed on the computer. 
 

Let me know. 

Asmita
I am an HP Employee

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