• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎04-05-2020 08:28 AM - last edited on ‎04-06-2020 09:39 AM by Retired

HP Recommended
Product: All in One 24-e014
Operating System: Microsoft Windows 10 (64-bit)

Hi, looking for some help finding the product/part # for a replacement touch glass digitizer. The screen was damaged, glass cracked. The unit has been disassembled, ready for a replacement screen. I'm unsure of the exact replacement to buy online. Any help appreciated..

 

Serial: [edit]

Product No: Z5N92AA#ABA

Model: 24-e014

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-11-2020 08:06 AM

HP Recommended

@Sam7713

 

Welcome to the HP Support Community.

 

We do not have just the digitizer. I recommend you to contact the phone support team for repair/replacement options.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎04-06-2020 04:12 PM

HP Recommended

Any recommendations on resources to leverage for identifying this product/part replacement? Thanks in advance.

Was this reply helpful? Yes No

‎04-11-2020 08:06 AM

HP Recommended

@Sam7713

 

Welcome to the HP Support Community.

 

We do not have just the digitizer. I recommend you to contact the phone support team for repair/replacement options.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎04-11-2020 02:05 PM

HP Recommended

Thanks much for the advice.

Was this reply helpful? Yes No

‎04-14-2020 02:53 AM

HP Recommended

You're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.