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HP Pavilion All-in-One - 24-xa0019

The screen was cracked on our Pavilion AIO 24xa0019 desktop.  I removed the cracked screen and replaced it with the same model number.  Everything is reconnected, but screen is lit up only from the middle to the right edge of the screen.  From the middle to the left edge, the screen goes from visible to black. I have already done a BIOS restore. I will update the driver, but I think it might be a defective (new) screen.

 

Appreciate any advice or suggestions.

1 REPLY 1
HP Recommended

Hi @JF-from-DFW,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the replacement display and may need repair.

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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