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‎04-03-2020 08:15 AM - edited ‎04-03-2020 08:16 AM

HP Recommended
Product: OMEN by HP 32 32-inch Display
Operating System: Microsoft Windows 10 (64-bit)

Where can I find parts for my OMEN by HP 32 32-inch Display? Model # W9S97AA

 

My daughter took a paper clip and completely scratched the display screen.

 

Thanks

1 person had the same question
2 REPLIES 2

‎04-03-2020 02:02 PM

HP Recommended

After doing some research looks like looks like the part number is 865851-001. I have emailed all the online retailers and the one that have gotten back to me say they don't have access to quote this item. Anyone have access to the pricing?

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‎04-07-2020 08:43 AM

HP Recommended

@Dustin278

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you contact HP Support and they should be able to get it replaced or repaired for you. Since this is an accidental damage ( Scratches ) there will be charges

 

Click on this link- www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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