SCREEN KEEPS GOING OFF

[ALUVA88]

Hi there

Lately my monitor screen has been going black on me over and over and I cannot understand why. When i am finally able to get it back on again everything is still on, music playing etc etc, but it just frustrating having to fiddle about with leads etc to get it to come back on.

I was just wondering if anyone knew whether this could be a problem with the base unit, the screen itself, the HDMI lead or the power lead?

Thanks in advance!

Simon

*** The device in question is an HP Envy Phoenix h9-1465ea Desktop PC and the screen is that 27 inch with the Beats Audio touch thing at the bottom

Model number - D7C75EA

Serial number - [Personal Information Removed]

[Nirvana_95]

Hi @ALUVA88 

Welcome to the HP Support Community. We are really sorry that you are facing screen-related issues with your HP Envy Phoenix Desktop. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!