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Fanatic_NZ
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Screen Flickers, followed by black screen

Pavillion All-in-One 27 (4YS73AA#ABG)
Microsoft Windows 10 (64-bit)

This is a new PC, less than a week old, and while playing an online game (WOT), after approx 5 mins the screen flickers for a few seconds before switching to a black screen, and back to normal a number of times and then finally having the screen turn off completely and staying that way until I reboot.  Usually after rebooting, the issue doesn't occur again.

 

I have so far tried updating all drivers, ensuring the power cord is correctly plugged in, switching the graphics settings to use the video card exclusively, none of which have made any difference.  It is interesting that this issue will only occur once per day (usually) and after rebooting, it doesn't occur again, though like I said I've only had the PC for a week, so this might not necessarily be the case.  It has only so far happened when playing games, no other times.  If I Alt-Tab away from the game as soon as it starts happening (screen flickering) to the desktop, the screen flickering stops (sometimes it flickers once or twice more) but doesn't progress to the "Black Screen of Death Frustration".  Reverting back to the game screen causes it to start flickering again.  

This behaviour suggests to me something wrong with the video card, or possibly some overheating?? Any thoughts?  I'm nearly ready to return computer for a repair, given it's only a few days old I don't think I should be having problems like this so soon. 

 Thanks

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Screen Flickers, followed by black screen

@Fanatic_NZ

 

Welcome to the HP Support Community.

 

Does it happen with other games? If no, please contact the game manufacturer.


If it does, update the graphics card, BIOS and chipset drivers, from the HP website, if HPSA was used:

 

https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-27-xa0000-all-in-one-desktop-pc-series/...

 

This device is not designed for gaming, so ensure the system requirements are sufficient to play the game, and use the lowest in-game resolution and check if that helps.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Fanatic_NZ
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Screen Flickers, followed by black screen

Thanks Betty,

 

The only drivers that required updating were the chipset drivers, all others were up to date.  I'll let you know if that fixes it.

 

To answer your question, yes this does occur with other games as well.  Incidentally, the game I had been playing only causes the GPU to run at 50% so hardly stressing out the system.  While I agree that this system isn't "designed" for gaming, it does have a GTX 1050 graphics card which is good enough for a mid range gaming pc, and should be suitable to run most games at mid to high graphics settings.  I am only running the games I play at mid settings, the CPU, RAM and GPU are all only running at 50% or less.  What does seem strange though, is that if I restart the pc after the problem occurs after a cold startup (ie first start for the day) the problem doesn't occur again, even if I turn the graphics settings up to MAX.  

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Screen Flickers, followed by black screen

Alright, keep us posted.


Though it has a good graphics card, the device isn't designed to withstand the heat and the fan flow that comes with gaming, however, if it works fine after a restart, you may want to create a new user account and check if that works.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!


I am an HP Employee

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