• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-09-2019 08:58 PM - edited ‎11-09-2019 09:08 PM

HP Recommended
Product: HP 2509m
Operating System: Microsoft Windows 10 (64-bit)

The computer is up to date, worked perfectly a day before. Today I had to change the date of the computer to yesterday's date to accommodate for an update I had for a program. However, as I changed the date to yesterday's date, the screen turned black and then turned pixelated (see photo below).

pixelpixel

I don't know how this could have happened but it keeps changing from that screen (photo) to a completely black screen. I can't access task manager or operate the computer at all. I set the computer (Acer Aspire M3970) into a hard reset, and it led me to the boot up screen (see the pictures 1-6 below in sequential order) but there was no option to help the case. Wondering how I should go about this problem!

112233445566

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.