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GrahamRO
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Message 1 of 2
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Screen Repair

HP Recommended
HP 25f 25-inch display monitor 2XN61AA
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I bought my mother this monitor and while she was vacuuming she pulled it off the desk and the screen is now green/purple with lines running up and down the screen. Is there any way to replace whatever is broken without having to purchase a new one? If so how would I go about this? Thank you.

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WAWood
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HP Recommended

@GrahamRO 

OK, well first of all, that is considered Accidental Damage and that is NOT covered by the HP warranty.  So if you contact HP to get this fixed, even if they are willing to fix it (which I doubt) they will charge you a LOT for that.  I would likely be cheaper for you to simply replace it outright.

 

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
--------------------
To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

It will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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