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Nikitha14
New member
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Message 1 of 2
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Flag Post

Screen flickering

HP Recommended
Pavilion-15-cc129tx
Microsoft Windows 10 (64-bit)

Hi,

I accidently dropped my laptop and the screen is flickering thereafter. It appears to have some vertical lines flickering continuously.What is the solution for this? My laptop has got warranty and will it be covered under it.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Nikitha14

 

Welcome to HP support community.

 

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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