Screen goes black for a couple of seconds

[chasbickford]

For the last few months, my screen goes black for a couple of seconds on a very random basis. I'm running Windows 11, and contacted Windows support, then upgraded the current video drivers. Still happens. I've had Windows 11 since it launched, so this isn't due to a recent upgrade. Any ideas? 

[Rainbow23]

Hi @chasbickford, 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

Please follow steps from this this document to perform a BIOS defaults.

Let me know if this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[chasbickford]

Hi - I've tried your recommended fix with the BIOS a few times, but it hasn't seemed to help. I've seen some posts referring to an issue with Windows 11 - I'm running Windows 11, and have been since 11 launched, but these blackout spells only started a few months ago. What else could it be? Thanks!

[Rainbow23]

Hi @chasbickford,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!