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viken098
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Message 1 of 4
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Screen goes blank and fans start running at max speed

HP Recommended
HP Pavilion 790 - 0808no
Microsoft Windows 10 (64-bit)

When playing certain games generally more graphically requiring the screen goes black and the fans start running at max speed. Sound is usually still present but sometimes not. I have checked to see if it was a high GPU or CPU temperature but I can reach much higher temperatures without the problem occurring compared to when it does. It have also been able to push the GPU usage up to 98% without the problem occurring. I have updated all drivers but the problem is still occurring.

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Grzwacz
Level 12
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Message 2 of 4
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HP Recommended

Hi,

 

Sounds like a thermal problem or a driver problem.

 

Don't what else to tell you.

 

When did this problem start?

 

Back up data. Reset the PC back to factory specs.

 

You may have a thermal problem somewhere on the system if the problem persists.

 

Regards

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viken098
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Hello,

 

I have had the problem for a month and I have tried resetting the PC to factory specs and no solution.

 

I have however found that the GPU clock speed goes above the limit when it crashes. I think this might be the problem. If you have any ideas how to solve it I would be grateful.

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Grzwacz
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HP Recommended

Hi,

 

HP usually only allows some overclocking on Omen and Obelisk PCs.

 

I don't know why your graphics card (GTX 1070?) would be overclocked.

 

Try downloading and running Furmark (Link) to test graphics card temps and utilization.

 

Select the: correct screen resolution, full screen, and display GPU monitor graph.

 

Run the test for about 20 minutes to see if symptoms happen.

 

Regards

 

 

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