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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-14-2019 04:06 AM

HP Recommended
Product: EliteOne 1000 G1 All-in-One - 27" diagonal 4K IPS widescreen LCD anti-glare WLED-backlit (3840 x 216
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

I have a 2018 EliteOne 1000 G1 All-in-One - 27" diagonal 4K IPS widescreen LCD anti-glare WLED-backlit (3840 x 2160) display (2HR97AV) with 2 issues so far:

1. After streaming a video or movie - for example after watching Netflix or after a video comercial is played when listening Spotify, the screen will go black & white (like a TV without signal). After restarting the machine, it's fine. 

2. After waking up from sleep mode, all the open windows I had before the machine went into sleep are minimized and gathered into the top left corner.

I updated the video driver with no result and I ran the system diagnostic tool from this site.

I appreciate any input,

Cheers!

 

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