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KF_11
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Screen is all white

Hi -

My daughter was messing around with the color schemes in setting and what ever she did, turned everything white - font, back ground color, etc.  So now when you log on, all you see is a white screen and I'm not sure how to get the original setting back to where we can see the screens.  Thanks!

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Screen is all white

@KF_11
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • Could you please share the picture of the screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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KF_11
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Screen is all white

Hi! The product number is 928510-001 and it's a Windows 10 operating system. I couldn't attache a screen shot, but it is just all white. I know this isn't the "white screen of death" becuase my daughter told me she was in settings and changed everything to white. 

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Screen is all white

@KF_11

Thank you for posting back.

 

Let's try Microsoft system restore:
System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Click here: https://support.hp.com/in-en/document/c03327545 to perform Microsoft System Restore (Windows 10, 😎

  • Note: you can connect your computer to an external monitor in order to complete the step. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Screen is all white

@KF_11

This is a follow-up regarding Display,

Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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