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‎01-15-2021 08:16 PM

HP Recommended
Product: Pavilion 24 All in one desktop
Operating System: Microsoft Windows 10 (64-bit)

ThereScreen is black and only will show a "Check HDMI-IN Cable" message. There is no HDMI button to switch modes. Tried unplugging, holding power button 15+ secs and even left unplugged over night. I have power button on left, and 3 buttons on the right. Top has 3 lines above, middle + and bottom - .

Power button does not seem to work, and keyboard not working. ( Lights for caps lock etc dont light up) no mouse on screen. 

When I press the power button it will flash briefly after, but doesnt turn on or off computer. 

 

Any suggestions to get it back up and running??

 

Desperate! Thank you!

1 person had the same question
2 REPLIES 2

‎01-15-2021 09:18 PM

HP Recommended

@Leah86 

 

What is your Pavilion 24 All in one desktop machine ? What are you trying to do ? Please use the following way to get model/product of your machine

 

            https://support.hp.com/us-en/document/bph07555

 

Regards.

BH
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‎01-16-2021 08:22 AM

HP Recommended

Product# 4nm47aa#ba

Model# 24-xa0024

 

Whatever happened was done accidently. My 8 yr was trying to google something for school and the screen went black. I am assuming some combo of buttons caused it, but now the keyboard is not working.

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