cancel
Showing results for 
Search instead for 
Did you mean: 
Elmo1983
New member
3 2 0 0
Message 1 of 6
248
Flag Post

Screen showing snowstorm and flickering lines since W10 update - unusable

HP Recommended
HP 22-3025na all in one
Microsoft Windows 10 (32-bit)

Following update to Windows 10 build 1903 when restarted the screen is no longer usable. Tried resetting through Windows Recovery Environment and reboot in safe mode but neither worked, screen still stays the same. Not sure if the graphics driver may need updated but unable to do anything. PC is just over 4 years old but the model number did not appear on the list of tested models for the Windows update.  Any suggestions would be most welcome!

 

6F4C218B-BBC0-4A13-B896-BD64C064FF14.jpeg

5 REPLIES 5
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,591
Message 2 of 6
Flag Post
HP Recommended

@Elmo1983,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the display after Windows update.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you try boot to the BIOS by tapping the F10 key on startup and check whether you are able to duplicate the issue in the BIOS screen.

 

Also, try connecting an external monitor to the computer and check whether the display is working fine on the external monitor.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

0 Kudos
Elmo1983
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

I tried plugging in a separate monitor yesterday - well a tv as it was all I had! The display was fine on that so far as no lines or flickering present. I couldn’t see the task bar along the bottom and the edges were cut off - I’m assuming this was purely to do with the resolution of the tv. 

I attempted to upgrade the graphics driver but it was up to date. 

Im not sure what you mean by duplicate the issue in the BIOS screen? I was in and out of safe mode using the external monitor/tv but the actual PC screen didn’t change at all.

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 6
Flag Post
HP Recommended

@Elmo1983

 

Thank you for the update.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type, and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Have a nice day!!

0 Kudos
Elmo1983
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Already tried that. I tried the 1909 build update with no change. No other updates were available via windows or HP.  I also tried resetting the PC but my recovery usb drive didn’t work. Could then only restore back to between the 1903 and 1909 builds so no help there either. I’m at a loss as I’ve tried everything I can think of.

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 6 of 6
Flag Post
HP Recommended

@Elmo1983

 

Thank you for the update.

 

In that case, I would suggest you contact our phone support. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Have a nice day!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation