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Scrolling on HP Laptop gets messed up. It will only let me scroll a lot or very little.

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Most of the time the touchpad scrolling on my laptop works just fine but every now and then it enters some kind of weird state where I have to scroll really heavily to get it to move and when it does move it goes way too far. Normal scrolling results in a very small movement where a bigger scroll movement results in a giant movement. There's no in between! If I restart the laptop that fixes it, but I want to know why this is happening. I'm using Windows 10. I don't know if that helps. Is there anyone else experiencing this issue or is it just me?

Thanks, Giselle

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Hi @GiselleLeanne


Welcome to the HP Support Community. I'd be happy to assist you with the touchpad issue. 


To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.


While you respond to that, try these steps -


1) Right click on the start or Windows icon and open the "Device Manager".

2) Expand the "Mice and other pointing devices".

3) Right click TouchPad and then click on uninstall and restart the computer. 


Also, try updating the computer - 


Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


If the issue still persists, test the hardware -


1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Touchpad test.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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