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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Seeking service part: control panel board with capacative po...

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09-11-2023 10:48 AM
HP ENVY 27 (with Beats audio) is/was a very nice monitor, as well it should be for a ~$600 inflation-adjusted price. But it it now fails to power on, because the fancy capacitive power switch doesn't work. Are there service parts [ particuarly the front control panel board, 3527-0022-0456 / 40CCB02225(3A) ] available anywhere? Or is this monitor to be toxic landfill because the post-Carly HP doesn't support their products (which should in that case therefore be approached as disposable crap built for an unsustainable and doomed civilization ...?) LOL.
I think i know the answer, but I'm willing to be pleasantly surprised. That said, the "Virtual Assistant" did fob me off to this forum rather than lead me in the direction of any possible parts source.
Cheers!
09-15-2023 10:15 PM
Hi @Relegated,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Alden4
HP Support
HP Support Community Moderator
09-18-2023 07:18 AM
Thanks, but I already went to that site. I searched it with Google; I searched using the site's search feature; I used the automated assistance. I was referred to this forum because apparently there is no parts availability or support for that product from HP itself. If you have specific information otherwise, please let me know.
09-19-2023 01:42 PM
You might have to check with the HP service center for more assistance on this.
Here is the link for the service center locator:- Click here
Sandytechy20
I am an HP Employee