Sometimes blinks!

[Obana]

Ok, this is what I have:

Sometimes, the screen of my computer blinks for 2 to 3 seconds maximum; blinks like this: happens more when I'm on YouTube, the screen goes black and makes everything stop. I don't know what to do. I already checked the HP Support Assistant and I installed all the updates, I open the "Troubleshooting and Fixes" and nothing happens. Also, rarely the entire system goes to gray and makes a loud noice, and if I don't turn it off from the button, I think it would never stop. Then, once I turn it off and turn it on again, the whole system goes well. 

Please, tell me, what am I supposed to do with it? 

I have only two months with the computer.

[DavidSMP · Accepted solution]

@Obana,

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the screen going black randomly while watching YouTube videos and at other times also. You need to restart the computer to make it work again. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this:

• Did this happen after a recent software or Windows update?
• Is it an occurrence that was triggered by a power outage or surges?
• Did you try different Browsers like Firefox or Google Chrome?
• Which Browser do you use to watch YouTube videos? Did you reset the Browser and check again?

For now, try these steps:

• Please perform Extensive tests from this link: http://hp.care/2Iew2nj (HP PCs - Testing for Hardware Failures )to eliminate hardware issues with the computer. Please follow the steps in this option “Run the Extensive Test (2 hours or more)”
• Now check if diagnostics pass. If they do, then perform these steps:
• Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the bios chipset and graphics drivers from this link: http://hp.care/2syreDe  and select the country. Then type the product# of the computer and follow the on-screen instructions after selecting the correct operating system.

Now check for issue resolution and check if it freezes or blanks out randomly. If it does,then perform all the prescribed steps from this link: http://hp.care/2IhEhz4  (HP PCs - Computer Locks Up or Freezes Guided Troubleshooter)

• Now check if it gets fixed.
• If the issue persists, then create a new local user account as an administrator from this link: http://hp.care/2rZfJBC
• Now check for issue resolution. This should do the trick.
• If it still persists, then run virus scans, then backup your data and perform a Microsoft push button reset from this link: http://hp.care/2uiBZLS   and select the correct options for you not to lose data. The issue will get fixed.

If diagnostics fail, then please make a note of the failure code for the failed component and contact HP phone support to get the computer serviced via this link: http://hp.care/2moMFSc

Then follow the on-screen instructions to contact HP phone support.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Obana]

Thanks @DavidSMP. I did everything as you told me and it seems that the problem has gone. I did it to the point of installing the drivers. Thank you so much. 

[DavidSMP]

@Obana,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂