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jls7487
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Message 1 of 2
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Spectre 700 mouse won't work without being plugged in

HP Recommended
Spectre 700 Mouse
Microsoft Windows 10 (64-bit)

My Spectre 700 mouse was working fine but now it will only work when plugged in with the USB cord. It says it is fully charged and when I unplug it, it will not work. It says it is connected via bluetooth but will not work. When it is unplugged and turned on, none of the lights come on and don't flash when I press the pairing button.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jls7487 Welcome to HP Community!

 

I understand that the Spectre 700 mouse won't work without being plugged in.

 

Let's start with the Hard Reset: (To release any excessive static causing the issue). 

This method works for a variety of Driver connection and ‘stuck’ program issues. 

  • Shut down the computer 

  • Disconnect all external devices - everything. 

  • Remove AC power and the battery 

  • Press and hold power button for at least 30 seconds 

  • Reconnect the AC power (only), 

  • Power on > Login 

  • Next time you shut down the system, reinstall battery and follow the below steps. 

For more steps: Click here 

To help you in Understanding and troubleshooting Bluetooth wireless technology: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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