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SpectreWontwork
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Spectre x360 Phantom Touch Issue

HP Recommended
HP Spectre x360 13 inch
Microsoft Windows 10 (64-bit)

I have had this laptop for 4 years.  

 

Ever since I had this laptop, it has the familiar ghost/phantom touch issue on the screen.  it used to be only on the bottom left, but now it is anywhere.  The first time I experienced this phantom / ghost touch issue was during the Frickin' BAR Exam.  That was already the most stressful day, and HP had to go and throw a frickin computer bomb on me.  I pressed on the ghost touch area of the screen so hard that day...and it temporarily went away, but then like clock work, 5-10 times a day it does it.

 

It happens after about 10-30 minutes of being on, an only goes away if I put it to sleep and then awake the computer.  On a daily basis, I have to put the laptop to sleep and awake about 5-10 times.

 

Every time I open my laptop from a sleep state and begin to use it, the screen begins to register a phantom persistent touch within 10-30 minutes of the computer being on.  I cannot make the issue go away any other way other than closing the laptop lid or putting it to sleep and reopening it but it'll start again after a prolonged sleep period.   I've tried updating all of the drivers...cleaning the screen...reinstalling Windows...and nothing works.  

 

I have seen that there are "Solutions" to this issue, only to find out that the issue was not actually fixed in the solutions offered, only patches until it happens again, which it always does.

 

This has been an issue for FOUR YEARS...  How does HP not have a solution to this issue?

 

While the laptop was still under warranty, I was dealing with HP to fix this issue, and they strung me along long enough to lose warranty status, so now there is no way to replace the laptop.  

 

We put men an the Moon...have launched a Tesla into space, we have built amazing innovations and inventions.

How is it that the computer company HP cannot fix a simple touch screen issue?  Is the issue not simple and would require HP to spend tons of money to fix this known issue (4 years known)?  My next laptop will NOT be HP.  My gf has a Sony and a Dell XPS...both have never had an issue.  

 

HP...fix this issue ASAP.

 

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