Spectre x360 cracked screen, local customer service iddle

[kargerova]

Hello, my 16-inch screen after 3 months usage cracked during doing my coding job. I don't know how it could have happened. The laptop did not have an accident. It's just "only" a broken screen. The 16-inch Spectre was my dream laptop and I had saved money for it for a long time.

I contacted my local service center, sent them the product number, part number and some photos of the laptop. It was a month ago and they still did not repair it. They say they are waiting for a replacement part, but I don't even see a service request in my HP account.

One month after contacting customer service, I still have to work on a broken laptop screen without a functional touchscreen.

Is there anything else I can do please?

[Sneha_01]

Hi @kargerova 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support