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‎08-24-2022 09:08 PM

HP Recommended
Product: HP P21b G4 Monitor
Operating System: Other

Hello! I bought an HP P21b G4 monitor 7 jule in Russia. And when I wiped the screen with microfiber, a stain formed. The store where I bought the monitor refused me a warranty repair. Am I out of warranty now due to sanctions? I can't even select my country on your site.P1100577.JPG

Category:
2 REPLIES 2

‎08-25-2022 03:58 AM

HP Recommended

Hello @somiador 

Sorry to hear that you are having problems ... I would like to help you.

try again ...

 

<Cleaning>

Vinegar mixed with water is the best cleaning agent for screens.

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‎08-25-2022 11:12 PM

HP Recommended

I have found that only a soft cloth with water is recommended for LCD screens. In addition, it looks like damage to the anti-reflective coating. Only I can't understand how soft microfiber could damage it. HP needs to make more durable coatings for their monitors.

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