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anto003
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Message 1 of 6
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Status of my warranty dispute

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HP 22w 21.5-inch Display
Microsoft Windows 10 (64-bit)

I had raised a warranty dispute a week back and after submission I got a mail that I will get a reply in 1 day time. I also got an acknowledgment soon after that with my crm case number and other details of the case logged.

 

1. I dont know how to track the case. I dont see it anywhere in my hp support page (logged in)

2. Its been over 1 week now and no reply from HP. My warranty (which I raised a dispute on) expires in another 3 weeks and if I don't get a rely its all for a waste.

3. The virtual assistant is also of no help as it repeats the same thing and the toll free number also was of no help as it left me stranded with all the options which was not leading to the customer support agent.

4. I sent a mail to the support and they mailed back asking me to call the toll free number which obviously I had tried

 

Not sure how to proceed further or request for the status. Is there any way to know the status?

5 REPLIES 5
Prométhée
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hi

did you try again ?

https://support.hp.com/us-en/checkwarranty

 

 

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anto003
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It still shows the same status as before.

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Prométhée
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Message 4 of 6
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An HP agent may contact you here
i can't do anything for you sorry

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Riddle_Decipher
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Message 5 of 6
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@anto003 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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anto003
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Thank you for the private message and letting me know that the case has been forwarded to respective support team and that they will contact me shortly on 1st November 2020. It has been 2 weeks since then and I have not received call or email regarding this so not sure what 'shortly' means. My warranty as per my invoice also expires on 24th November 2020, so even if I receive an email/call after that date will I still be in warranty?

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