System Screen Touch Issue

[Sree_92]

My system screen touch is not working after the last update done. Kindly guide on what the issue and how the same can be rectified 

[Garp_senchau]

@Sree_92, 

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

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Meanwhile you may try these steps:

Restart Your Device

• Sometimes, a simple restart after an update can fix issues caused by temporary glitches. Make sure to restart your device and check if the touch functionality returns.

Check for Touchscreen Driver Updates

• It's possible that the driver was affected during the update.

1. Right-click on the Start menu and choose Device Manager.
2. Look for Human Interface Devices and expand it.
3. Find HID-compliant touch screen. Right-click it and select Update driver.
4. Select Search automatically for updated driver software.
5. Restart your system after the update completes.

Re-enable the Touchscreen (For Windows)

Sometimes, the touchscreen might be disabled accidentally.

1. In Device Manager, find HID-compliant touch screen under Human Interface Devices.
2. Right-click and select Enable device (if the option appears).

[Garp_senchau]

Check for Updates

If the update might have caused the issue, there could be a patch available to fix it:

• For Windows: Go to Settings > Update & Security > Windows Update > Check for updates.

Calibrate the Touchscreen (Windows)

• For Windows:
  1. Open Control Panel and select Tablet PC Settings.
  2. Under the Display tab, click on Calibrate and follow the on-screen instructions.

Perform a System Restore (Windows)

If the update caused the issue and you can't fix it with other methods:

1. Open Control Panel and go to Recovery.
2. Select Open System Restore and choose a restore point before the update was installed.
3. Follow the prompts to restore the system to that point.

Check for Physical Damage

Ensure that your screen is not physically damaged. If you have a screen protector, try removing it to check for any interference.

Run Hardware Troubleshooter (Windows)

Windows has built-in troubleshooters that can help detect hardware issues:

1. Open Settings > Update & Security > Troubleshoot.
2. Select Hardware and Devices and run the troubleshooter.

Reinstall the Touchscreen Driver

If none of the above work:

1. For Windows: In Device Manager, right-click the HID-compliant touch screen and select Uninstall.
2. Restart your system, and Windows will reinstall the driver automatically.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,