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Diego-
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The monitor no longer receives a signal

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HP Pavilion Desktop 550-100nl
Microsoft Windows 10 (64-bit)

Hi everyone, I own an HP Pavilion 550-100nl. Today while I was turning on the computer, the monitor to which it is connected via HDMI no longer receives a signal. I tried to connect another monitor to the computer but it does not work. While the monitor I use for the Pavilion, connecting it to another computer works properly. I tried to remove the video card and then use the integrated card but it didn't work, then I tried to change the Ram slot but it didn't work. I replaced the video card with another old one but nothing. If it were a motherboard problem the computer turn on and the leds on the motherboard also turn on. I await your advice. Thanks in advance.

 

PS: I also tried with the VGA cable not working.

 

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Diego-
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UP

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praveen196
HP Support Agent
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@Diego Welcome to HP Community!

 

I understand that the monitor no longer receives a signal.

 

As you have started that you have performed the all troubleshooting steps. The issue is not resolved.

 

The issue seems to be the hardware part. I would suggest you contact our phone support and check for the support options. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Or you can contact the local service center for computer repair.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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Abuhfmuazin
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@diego have perfectly answer the question that is exactly what is the cause of the problem

 

 

https://examnewsng.com

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Diego-
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What?

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