The screen of the laptop is showing signs of screen bleeding/glow, and the left hinge is tilted.

[joyel0110]

Dear HP Support Team,

 I recently purchased an HP Omen 16 (Model: 16-xd0015, Product No: 9X649PA#ACJ, Serial No:<personal information removed>) from Flipkart on 26th September 2024. However, I have encountered a couple of issues with the laptop that are causing concern:

Display Issue: The screen of the laptop is showing signs of screen bleeding/glow, which I noticed when comparing it side-by-side with the same model owned by my colleague. The issue is clearly visible under darker backgrounds.

Hinge Alignment: The laptop's hinges appear to have a slight tilt.

Given that the laptop is brand new and I plan to use it for the long term (at least 5 years), I would prefer a replacement rather than a repair at this early stage. I believe a replacement would better suit my needs and ensure a reliable experience.

I kindly request that you consider my concerns and approve a replacement for the product as soon as possible. Please let me know the next steps in this process.

Sincerely,
Joyel Thomas
<personal information removed>
Purchase Date: 26/09/2024
Purchased from: Flipkart

[SteffenBaierUK]

Hello @joyel0110 ,

Your post was marked as Spam and had to be manually released.

This is usually an automated process based on some content of the post or a manual process when Community rules are violated or personal information like phone numbers or serials is included. Please never include these.

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Best regards

Steffen Baier

[Sneha_01]

Hi @joyel0110 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support