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CharlesP2
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Message 1 of 4
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The touchscreen has stopped working, and the driver appears to be gone. Any ideas?

HP Recommended
Pavilion All-in-One - 24-b017c
Microsoft Windows 10 (64-bit)

I'm not sure how long ago it stopped working, so I can't identify any changes that might have caused it.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@CharlesP2 Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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CharlesP2
Author
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Message 3 of 4
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Well, it looks like a hardware problem; I do not have touch feature at the BIOS screen either.

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 4 of 4
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HP Recommended

@CharlesP2 Since you've confirmed the same, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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