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KVISHWAJEET717
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There is a black spot on my disply.

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HP Laptop 15-da0xxx
Microsoft Windows 10 (64-bit)

Product name : HP Laptop 15-da0xxx

Processor name : Intel(R) Core(TM) i3-7100U CPU @ 2.40GHz

there is a black spot on my disply screen and this is incresing everyday, how can i remove it and is this problems comes in warrenty issue. please help me

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Jeet_singh
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Message 2 of 2
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@KVISHWAJEET717,

 

Thank you for posting your query on HP Community,

 

Have you checked for any physical damage on the notebook.

Have you checked if the issue persists in the Bios screen?

 

If the issue does not persist in BIOS try updating the graphics driver and BIOS on your PC.

 

Try performing a BIOS default on your PC and check if it helps.

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Also, Uninstall the graphics driver from device manager and install the latest drivers and BIOS from our HP support website, using this link.

 

You can update the graphics driver using HP support assistant

 

Refer this article to know more information about using HP support assistant.

 

Refer this article to further troubleshoot display issues with your PC.

 

If you see the black spots in BIOS, it is certainly a hardware issue with your PC. 

 

If there are no physical damages occurred to your PC. The laptop would be serviced under warranty.

 

I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this helps!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.                                                                                                                            

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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