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usaveteran
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Thin blue line running from top to bottom of left side screen - HP Envy 23-o014 all-in-one

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HP Envy 23-o014 All-In-one
Microsoft Windows 10 (64-bit)

A thin blue line just appeared on the left side of my screen, running from top to bottom. I tried many "fixes" on several sites, including here on the support community. Nothing works. Of course, my computer is dated and no parts seem available. Is this issue related to the failure of the graphics card? It is an intel HD Graphics 4600. Is it worth it to find a replacement part or just get a new computer. Would the replacement of the card solve the issue? The Envy is F3E94AA - thanks for any assistance. 

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KrazyToad
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@usaveteran

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

It could be an issue with the Graphics Card or the display itself. You can connect and external monitor to confirm. 

 

If the issue persists on the external screen then it's a graphics card issue

 

You can contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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usaveteran
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Thanks for your reply. Since my computer is an all-in-one (HP Envy 23-o014) I cannot connect to another monitor to see if the blue line disappears. I have done my research and, like you mentioned, it most probably be related to the graphics card. My system is a few years old and no replacement parts are available. I believe that the graphics card is part of the motherboard and also not repairable. Looks like I'll just have to look for another system. Again, thanks for the assistance. 

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KrazyToad
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@usaveteran

 

Thanks for keeping me posted

 

Since it's an older Model you can check with the Local computer stores for repair

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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